Terms of Use

About these terms

This website is operated by NEOS Supply Solutions Limited, a general supplies, procurement and sourcing company based at Aqua Complex, Plot 2220, Port-Bell Road, Kampala, Uganda. By using this website, you agree to these terms. If you do not agree, please do not use the website.

Use of the website

You may use this website to learn about our products and services and to send us enquiries. You agree not to misuse the website, including by submitting false or misleading information, attempting to gain unauthorised access to it, interfering with its operation, or using it to send unsolicited or harmful content.

Product and service information

The products and services described on this website are a general guide to what we can supply or source. They are not an offer to sell, and they do not confirm that any item is in stock or available. Product images are illustrative and may not show the exact items supplied.

Quotations and orders

Submitting a quotation request, sourcing request or enquiry through this website does not create an order or a contract. A quotation from us sets out the prices, specifications, quantities and any other terms that apply to it, and is valid only for the period it states.

An order is confirmed only when both you and NEOS Supply Solutions have agreed its terms in writing. Prices, availability, delivery arrangements and lead times depend on the specific products, suppliers and destination, and are confirmed for each order.

Sourcing services

When we assist with sourcing specialised or international products, we make reasonable efforts to identify suitable suppliers and options. We cannot guarantee that a particular product, brand or supplier can be obtained, or that it will be available at a particular price or within a particular time, until this is confirmed in an agreed quotation.

Intellectual property

The content of this website, including its text, layout and design, belongs to NEOS Supply Solutions Limited or is used with permission. Photographs are licensed stock images. You may view and print pages for your own reference, but you may not copy, republish or use the content commercially without our written permission. Product names and brands mentioned belong to their respective owners.

Links to other websites

This website may link to or load content from third-party services. We are not responsible for the content or practices of other websites.

Limitation of liability

We aim to keep the information on this website accurate and up to date, but it is provided for general information only and we do not guarantee that it is complete or error-free, or that the website will always be available. To the extent permitted by law, we are not liable for any loss arising from your use of, or reliance on, this website. Nothing in these terms limits any liability that cannot be limited under the laws of Uganda.

Privacy

Our Privacy Notice explains how we use the information you submit through this website.

Governing law

These terms are governed by the laws of the Republic of Uganda, and the courts of Uganda have jurisdiction over any dispute relating to them.

Changes to these terms

We may update these terms from time to time. The current version is always available on this page.

Contact

Questions about these terms can be sent to info@neossupply.com or through our general enquiry form.